Technical Support

  • Enabling Cookies


    Cookies are small bits of information that a web site stores on your computer and are usually enabled by default. At, we use cookies to personalize your shopping experience when you aren't logged in to For example, cookies allow us to save items in your Cart between online sessions. Once you are logged in, you don't need to have cookies enabled for your shopping session at

    If you've disabled cookies in your browser, follow these directions to enable cookies.

    To enable cookies in Internet Explorer:

    1. On the Tools menu, click "Internet Options".
    2. Click the "Privacy" tab.
    3. Either pull the slider all the way to the bottom to accept all cookies, or
    4. Click "Advanced" and check "Accept" under both First-party Cookies and Third-party Cookies.

    To enable cookies in Netscape 7.0:

    1. Select "Preferences" from the "Edit" pull-down menu at the top of your browser window.
    2. Select "Privacy and Security".
    3. Select "Cookies".
    4. Click "Enable all Cookies" on the Cookies page.
    5. Click "OK".

    Your privacy is important to us. Read our Privacy Policy for more information about how uses cookies to support your shopping experience.

  • Trouble with Ordering


    If you have trouble placing an order, please take a minute to go through this quick checklist before you call Customer Service.

    Do you have cookies enabled for your browser?
    Use the instructions under Enabling Cookies to make sure.

    Is the item out of stock? If an item is out of stock, the order won't complete. Please try again with another item.

    Is your credit card information valid and up-to-date? If you were recently issued a new card, some of the information may have changed. Please confirm your credit card type, number, and expiration date, and try again.

    Does your name and address match the name and address on your current credit card? Please go over your personal information, update it if necessary, and try again.

    Was your Internet connection disconnected? You must stay logged in until we receive your order. Please don't log off until you click Place Order and receive a Thank You page with your order number.

    Did you log out of while placing your order? If you decided to get some information on a product or go to another website, you may have accidentally logged out of before the order was complete. Please log in again and place the order.

    If you are still having difficulty placing your order, you can Contact Us


Out of Stock

We'd be happy to contact you as soon as this item is available.

Thanks for your interest. We will contact you by email when the item you've requested becomes available.

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