If you have trouble placing an order, please take a minute to go through this quick checklist before you call Customer Service.
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Is the item out of stock? If an item is out of stock, the order won't complete. Please try again with another item.
Is your credit card information valid and up-to-date? If you were recently issued a new card, some of the information may have changed. Please confirm your credit card type, number, and expiration date, and try again.
Does your name and address match the name and address on your current credit card? Please go over your personal information, update it if necessary, and try again.
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Did you log out of thebodyshop-usa.com while placing your order? If you decided to get some information on a product or go to another website, you may have accidentally logged out of thebodyshop-usa.com before the order was complete. Please log in again and place the order.
If you are still having difficulty placing your order, you can Contact Us