Frequently Asked Questions

Where is my order?

To track the progress of your order visit: My Orders in the "My Account" section. Select the order you want to track. If an order has already been shipped, you can click "Tracking Number" for that order to find out when to expect delivery. Please allow up to seven days for standard delivery.

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How do I return an item?

You can trust our products. We will gladly accept returns not meeting your expectations. Simply return your purchase with the receipt or original invoice to any of our locations or send the product by mail shipping prepaid by you, the customer, to the address below.

Print your return form here:

To return an item by mail
You can return an item by repacking it in the shipping box and sending it to the return address on the box with freight prepaid by you. Purchases made with a credit or debit card will be credited back to the card. If you do not have your receipt or original invoice, we will be happy to provide you with a gift card for the value of the product(s) to use online or in-store. We're sorry, but Gift Cards, Gift Checks, Love Your Body® Cards or Product Samples are non-refundable and non-replaceable. View our Returns and Exchanges Policy for more information.

Send your return to:
The Body Shop Returns Department
5036 One World Way
Wake Forest, NC 27587

To return an item to a store
You can return items to any of our retail locations. With a receipt, The Body Shop can refund your credit card. Without a receipt we can offer you store credit. You can use the Store Locator to find a store near you. For more details on store returns, see our Returns and Exchanges Policy.

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How much will it cost to ship my item?

Shipping charges depend on how much you buy and how quickly you want your order to arrive. For more details on shipping or to determine shipping charges for your order, visit Shipping Help.

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I forgot my password, what can I do?

If you have forgotten your password, you can request a temporary password. You will receive an email with your new temporary password. We suggest you then go to My Account to reset your password to something you can easily remember. Click here to Request a temporary password.

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What payment methods do you accept? accepts the following major credit cards: Visa, Mastercard, American Express or Discover. Gift cards are also accepted as a form of payment online (paper-based gift certificates are only redeemable in stores).

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Is there sales tax?

Yes, will charge sales tax on all online orders.

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Where can you ship orders?

At this time, can ship orders only to street addresses in the United States (continental US, Alaska, and Hawaii). We're sorry, but we do not ship to PO Boxes, or international addresses, including Canada, APO/FPO addresses, US Protectorates (Guam, Puerto Rico, and US Virgin Islands) at this time.

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How do I make changes to my order?

You can make changes to your order anytime before you click "Place Order" on the Checkout page. Please check your order carefully before you click "Place Order". After that, we are not able to change or cancel your order.

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Can I use my gift card or certificate online?

The Body Shop gift cards are plastic cards with a magnetic strip on the back similar to a credit card and are redeemable in any store or online. To use a gift card towards a purchase online simply enter your gift card number and security code located on the back of the card when prompted to at the time of checkout.

The Body Shop gift certificates are paper checks that are redeemable in any of our over 300 stores in the US. Sorry, gift certificates cannot be redeemed online.

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Can I use my LYB card online?

I Am Buying A Card Today:
If you buy a Love Your Body Club Membership online today, it will be linked automatically to your account at Then, with every qualifying purchase online, you'll receive your 10% discount and accumulate points. You will receive your Love Your Body Club Membership card by mail, and can bring your card into stores to enjoy the program benefits.

I Already Have a Love Your Body Card:
All you need to do is link your card to your online account - link now.

Registered Users:

  1. If you are already registered at with a username and password, sign in and visit My Account.
  2. Look on the right for the box "Love Your Body Club Information". Type in your card number and click "apply account".

Non-Registered Users:

  1. If you are not registered at, create an account by creating clicking the "sign up" button near the upper right of each page.
  2. Fill out the registration information which includes an area to enter your Love Your Body card number.
  3. Once you've added your Love Your Body Club Membership, you won't have to enter your Love Your Body Club Membership card number again.

For retail store visits, simply present your card at checkout.
Now it's time to start shopping! We look forward to rewarding you for indulging yourself at The Body Shop.

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What if an item is out of stock?

If an item is out of stock, we'll happily send you an e-mail when it's back in stock. Simply click "E-mail Me When In Stock" on the Product page and supply your e-mail address. We'll notify you when the item becomes available. Or, use the Store Locator to find a store near you (call ahead to confirm that they have your desired product in stock).

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Out of Stock

We'd be happy to contact you as soon as this item is available.

Thanks for your interest. We will contact you by email when the item you've requested becomes available.

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