thank you for using The Body Shop's Cocoa Butter Body Butter. There has been no change in our ingredients, so you may have received a bad batch. We apologise for the inconvenience and encourage you to bring the product back to the store nearest you to have it examined. We also have testers in our stores that you can try for comparison.
To find the store nearest you, you can use our Store Locator: http://www.thebodyshop.ca/en/services/storelocator-result.aspx
Hope this helps!
Are you a The Body Shop employee? Yes